Straightforward returns.

Email support@vyrocase.com within 14 days of receiving your order, quoting your order number and the item you wish to return. We will provide return instructions. Please do not send an item before contacting us.

Items should be returned unused, undamaged and in their original packaging. You may handle an item only as reasonably necessary to establish its nature, characteristics and functioning. A deduction may be made if avoidable handling reduces its value, where the law permits.

For an eligible change-of-mind return, you are responsible for arranging and paying the return postage. We recommend using a tracked service and keeping proof of postage until your refund is complete.

If your order arrives faulty, damaged or incorrect, contact support@vyrocase.com with your order number and details of the issue. VYROCASE will cover reasonable return costs and provide an appropriate replacement or refund. Your rights under the Consumer Rights Act 2015 are not limited by this policy.

Once the return has been received and inspected, any refund due will be made to the original payment method. Where required by law, eligible standard outbound delivery costs will also be refunded. Banks and payment providers may take additional time to show the funds in your account.

For most online purchases, UK consumers have a legal right to cancel within 14 days after receiving the goods. To exercise that right, send a clear statement by email before the cancellation period ends. This policy does not exclude any other remedy available under UK consumer law.